Notaries Regulation

Notaries in England and Wales must adhere to The Notarial Practice Rules 2019. In accordance with the Rules, we must provide notarial clients with information on pricing, services, redress, complaints and regulation. Find out more about these matters in this section.

Complaints Procedure

As a Notary Public, I Ana Elizabeth Afonso, am regulated by the Faculty Office of the Archbishop of Canterbury.

The address of the Faculty Office is

The Faculty Office
1, The Sanctuary
Westminster
London
SW1 3JT

Telephone: 020 7222 5381
Email: Faculty.office@1thesanctuary.com
Website: www.facultyoffice.org.uk

If you are at all dissatisfied about the notary service you have received then please do not hesitate to contact me.

If I am unable to resolve the matter you may then complain to the Notaries Society of which I am a member. The Notaries Society have a Complaints Procedure which is approved by the Faculty Office. This procedure is completely free to use and it is designed to be able to provide a quick resolution to any dispute.

In that case please write (but do not enclose any original documents) with full details of your complaint to the address of the Notaries Society as follows

The Secretary of The Notaries Society
P O Box 1023
Ipswich IP1 9XB

Email: secretary@thenotariessociety.org.uk

If you have any difficulty in making a complaint in writing about the notary service you have receieved then please do not hesitate to call the Notaries Society / The Faculty Office for assistance in this matter.

Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result. The address of the Legal Ombudsman is as follows:

Legal Ombudsman
P O Box 6806
Wolverhampton
WV1 9WJ

Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.

The level of the Professional Indemnity or PI cover held by Castelo Notaries Limited is £1,000,000.

Castelo Notaries Limited is registered in England and Wales under Company registration number 9705915. VAT number 227 9152 96.